SHIPPING:
Purchase price does not include shipping. Please contact us for a shipping quote prior to completing your purchase online.
Items may be picked up locally at no charge, unless packaging and/or equipment assistance are required.
RETURN:
We take great pride in 100% customer satisfaction. If for any reason, you're not satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless experience:
Purchase price does not include shipping. Please contact us for a shipping quote prior to completing your purchase online.
Items may be picked up locally at no charge, unless packaging and/or equipment assistance are required.
RETURN:
We take great pride in 100% customer satisfaction. If for any reason, you're not satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless experience:
- You may return your unused item in its original condition and packaging within 14 days of receipt.
- Please request a return by emailing sales@rehwood.net
- Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs.
- Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide us with the shipment tracking number.
- All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.
- Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.
- If there is minor damage to the packaging, please indicate as such when you sign for the shipment.
- In the unlikely event that you find your product to be damaged upon opening it please notify us at shipping@rehwood.net
- Please notify Houzz Support of any damages on the product or packaging within 2 days of receipt
- We guarantee our product is what was represented online and that it is free from structural defects at time of shipment, and unless otherwise noted during the pre-purchase process.
